FAQs – Getups.pk | Online Shopping in Pakistan for Smart Home Solutions

Welcome to Getups.pk! Here are some of the most common questions our customers ask about our products, shipping, and policies.

️ 1. What is Getups.pk?

Getups.pk is an online store offering smart and practical products that make everyday life easier. From home improvement to cleaning tools, we provide high-quality, problem-solving products — delivered all across Pakistan.

2. Do you deliver all over Pakistan?

Yes! We deliver to all cities in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and many others.

3. What payment methods do you accept?

We currently offer:

Cash on Delivery (COD) — pay when your order arrives.
Bank Transfer / Easypaisa / JazzCash (on request).

Prepaid orders may receive faster dispatch.

⏰ 4. How long does delivery take?

Major cities: 2–4 working days
Other areas: 4–7 working days
We’ll send you a tracking link once your parcel is shipped.

5. How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via SMS or WhatsApp.
You can use this number on our courier partner’s website (e.g., Leopards, TCS, Call Courier, etc.) to check your parcel’s status.

6. What is your return and exchange policy?

You can request a return or exchange within 7 days of receiving your order, provided that:

The item is unused, undamaged, and in original packaging
You provide the shipping receipt and order number
Used or damaged items cannot be returned

To start a return, contact our support team on [your WhatsApp number/email].

7. How do I get a refund?

Once your returned product is received and inspected, we’ll process your refund through:

Your original payment method, or
Store credit, if you prefer

Refunds usually take 5–10 working days after approval.

8. What if I receive a damaged or wrong product?

If your item arrives damaged or incorrect, please contact us within 24–48 hours with photos or a short video.
We’ll review the case and arrange a replacement or refund promptly.

✍️ 9. Can I cancel my order?

Yes — you can cancel your order before it has been shipped.
Once the parcel is dispatched, it cannot be cancelled but may still qualify for return under our 7-day policy.

10. How can I contact Getups.pk?

WhatsApp: +923360026731
✉️ Email: Getups.pk@gmail.com
Hours: Monday – Saturday, 10 AM – 7 PM
We’re happy to help with any questions or order issues.

11. Are your products original and quality-tested?

Yes — all products sold on Getups.pk are carefully checked before dispatch.
We focus on practicality, durability, and innovation to ensure you get the best value for your money.

12. Do you offer bulk or wholesale orders?

Yes! For bulk or wholesale inquiries, please contact our team at [insert email] or WhatsApp us.
We offer discounts for larger orders or corporate purchases.