Delivery & Return

📦 Flat Rs. 150 delivery charge on all orders below Rs. 5,000
🎁 Enjoy FREE delivery on orders above Rs. 5,000

🚚 Delivery Information

At Getups, we ensure fast, safe, and trackable delivery of your order anywhere in Pakistan.

✅ Order Confirmation

After you place your order, our Customer Sales Representative (CSR) will contact you for confirmation.

⏱️ Dispatch Time

Orders are processed and dispatched within 7 working days after confirmation.

💸 Shipping Charges

  • Orders below Rs. 5,000 – Delivery fee of Rs. 150 applies
  • Orders Rs. 5,000 or above – Free delivery

🚛 Courier Partners

  • TRAX – 021-111-118-729
  • TCS – 021-111-123-456
  • Leopard Courier – 021-111-300-786
  • Local delivery via Bykea (where available)

Returns & Exchange Policy

We stand behind the quality of our products, but if something goes wrong, we’ve got you covered:

  • Damaged or incorrect item? Return or exchange is possible.
  • Refunds: Available only if the item is damaged or not as described. The customer must send the parcel back and pay return shipping. Refunds are processed within 3 working days after product inspection.
  • Conditions for Return/Exchange:
    • Item must be unused, in original condition, and with complete packaging
    • Return request must be made within 24 hours of delivery
    • Exchange will be processed after we receive and inspect the item
    • If there’s a price difference, it will be adjusted
  • Change of Mind:
    No cancellation or refund is available if you simply change your mind after delivery
  • Customer-Initiated Change After Dispatch:
    Additional delivery charges apply

📦 Product Care Tips

To maintain the shine and durability of your watch:

Be gentle with clips, straps, and dials

Avoid water/moisture exposure

Keep away from perfumes, lotions, or chemicals

Store in a dry pouch or original box

Avoid dropping or hitting against hard surfaces