Returns and Exchange
PRODUCT CARE
To care for and extend the life of your jewelry, please follow these tips:
- Avoid contact with moisture or water (don’t wash hands or shower with it on, or leave it next to the sink).
- Keep it away from perfume, lotions or other chemicals that will harm and reduce the life of the plating.
- Store it in the original packaging or a soft pouch. Exposure to open air may dull the plating due to pollution and humidity.
- To avoid scratches or stones falling out, please be careful not to drop it or knock your watch against hard surfaces while wearing it
- Be gentle in opening and closing clips, remove straps and pressing on dials. Such delicate and thin metal cannot stand a lot of pressure. To make it stronger means making it thicker, and that would diminish its beauty.
RETURN POLICY
- If the product is damaged it can be returned with full refund or it can be exchanged with the new one. In case of refund, the customer needs to send the parcel back and pay the delivery charges. Once the whole order has been received by us, we will process the refund that may take up-to 3 working days.
- The item must be unused and in perfect condition, in its original packing for return or exchange.
- If the product is not same as shown in the picture, it can be returned or exchanged.
- To claim for an exchange, notify us within 24 hours. The product must be returned to us first, once we check it then we will dispatch another product. Difference in amount shall be adjusted accordingly.
- If the customer wants to change the product once it has reached the destination then extra charges must be paid by the customer.
- Cancellation or refund is not possible if the customer changes their mind.